Returns & Exchanges
At JOVS, we want you to be completely satisfied with your beauty technology investment. If you are not happy with your purchase, we offer a 90-day return window for a full refund or exchange.
Initiate Your Request
Contact our dedicated customer support team within 90 days of delivery with your order number and reason for return to receive a Return Authorization.
Prepare Your Device
Ensure the JOVS device is cleaned and placed back in its original packaging along with all included accessories, manuals, and promotional gifts.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects the returned unit, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing