Frequently Asked Questions
Everything you need to know about JOVS beauty technology and your order.
How does JOVS technology differ from traditional IPL devices?
JOVS utilizes advanced Sapphire Cooling technology and multi-frequency pulses to provide a painless hair removal experience while simultaneously offering skin rejuvenation benefits.
How long does shipping take?
Standard shipping typically takes 5-8 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 90-day money-back guarantee. If you are not satisfied with your results after consistent use, you can return the device for a full refund, minus shipping costs.
Does the device come with a warranty?
Yes, every JOVS device includes a 1-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
Is it safe to use JOVS on all skin types?
Our devices are safe for a wide range of skin tones; however, like most IPL devices, they are not suitable for very dark skin or very light (blonde/red) hair. Please consult our skin tone chart before purchasing.